New? Every 2? So you say.
Posted By AmyD. on February 5, 2008
A certain well-known cellphone service company has pissed me off beyond belief. BEYOND!
Have any idea what I have to say to them?
No, I cannot fucking hear you now, you stupid, incompetent asshole.
I’m up for a phone upgrade, so is Ethan. I put in my order, gave all my info, etc. etc. You get free shipping when you upgrade online, blah blah blah. The next day I got a shipping confirmation complete with tracking number.
The day after?
I got a cancellation of my order notice.
Which is hilarious because either FedEx is bringing me an empty box OR the communication between orders and shipping broke down just long enough for my new phone to make a break for it.
But none of that is as interesting as WHY my order was canceled.
First reason, my debit card had been declined. And, believe me, that simply was NOT possible. At least not on MY end of things. I don’t know what numbnutted dipwad was handling charges that day but apparently he boffed it with a capital B.
Reason #2? You tell me… this is the email I received:
Thank you for contacting Our Really Fucking Stupid Company.
(What the next line should have read: You’ll have to excuse us as we had no choice but to allow a retarded, drunken monkey to respond to your inquiry as to your order status.)
Upon review of your request, we found that the following information was either incomplete or incorrect.
Information required: (LIST EACH FIELD FROM THE CUSTOMER ORDER E-MAIL THAT IS INCORRECT OR MISSING)
1.
2.
3.
4.
Unfortunately, we are unable to process your order without this information and your order has been cancelled.
Now, in case you didn’t pick up on that one. The little numbers up there? Those were supposed to be filled out with all the supposed “missing” information that I didn’t supply.
Since I don’t know what information I neglected to supply and since they don’t either… I don’t know how either of us is going to fix it. But, I will say that as much as I pay monthly in cell phone charges… it’s on them to resolve it, not me.
It’s official! In case you were wondering:
Customer Service is Dead.
:wtf:
About The Author
Virgin Mobil pay as you go. I haven’t done anything else… ever.
You BOUGHT the phone though, right? Or does that just come with it?
Yea, cell phone company’s as a rule are at the lower end of the food chain. Right along with slugs and bacteria.
If FedEx delivers, you must acquit.
Or something like that.
OMG I hate cell phone customer service. I spent an hour and a half on the phone with another well known company because they overcharged us by a LOT and 70 of those 90 minutes were spent explaining that “no I do not want unlimited text messages. No, we haven’t ever had unlimited text messages. No, seriously–we don’t need the unlimited text messages. DO NOT sign us up for unlimited text messages.” Yarg.
Just another reason why I wish at times that cell phones were never invented.
I work prepaid customer service, and there are reps who totally deserve the title of :hole: there are callers I deal with who need burned at the stake.
Such as the one I had the other night who wanted $20 of free minutes…. just because. When I turned him down, I was suddenly a “fucking whore who ain’t no more then a dicksucker”. Direct quote. Bad grammer aside, sometimes we’re not totally to blame for being snippy.
The service that you got was shitty all the way around however.
RW – Prepaid sounds like such a pain, though!
Miss B – yes, I own my phone. This new every 2 thing allows you a hefty discount (and most phones are free) every two years.
Geek – Amen!
Avi – Ha! Actually, FedEx will be delivering Ethan’s new phone… they can’t seem to find my order at all! And now, they say they have no record of a card being declined or anything else!
Erin – Which is why I prefer handling my cell business online. And, you can see how well that is working out for me. Actually, to be honest, this is the first I’ve had a problem.
Lisa – :thumbsup:
Marissa – That’s pretty bad. :tirade:
Did the charge go through on your debit card?
The charge for Ethan’s phone has gone through. I’ve since had an email from them saying that they can’t find any information on MY phone’s order, but that Ethan’s should be delivered today or tomorrow. They have some sort of massive glitch in their system.
Now you know why I am writing a book on the soft side of customer relationship management as a complement to the process-oriented side of things like what you just experienced. Fuckers.
I’m going thru the same thing with my phone company – Mark got my new phone for Christmas – ordered it on the Credit Card, so I would not see the bill, and know what I had gotten. Then Sprint decides to charge us agian for the phone – FOUR times what he paid for it.
:mob: